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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@nrnapperal.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@nrnapperal.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To exercise your right of withdrawal, you can initiate a return or cancellation directly from your account page. Simply log in, find your order, and select "Return" or "Cancel" — no need to contact us first.
United Kingdom — 14-Day Cancellation Right
If your order is being shipped to the United Kingdom, you have the right to cancel or return your order within 14 days of receiving the last item, under the Consumer Contracts Regulations 2013. You do not need to provide a reason.
To exercise this right, log in to your account, find your order, and select "Return" or "Cancel" — or contact us at info@nrnapperal.com.
Once you have notified us of your cancellation, you have a further 14 days to return the item. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refunds will be processed within 14 days of receiving the returned item, to your original payment method.
Turkey — Right of Withdrawal
If your order is being shipped to Turkey, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason, under Turkish Consumer Protection Law No. 6502. To exercise this right, log in to your account and initiate a return, or contact us at info@nrnapperal.com. Items must be returned unused, with original packaging and tags intact. Refunds will be processed within 14 days of receiving the returned item.
Australia — Consumer Guarantees
Nothing in this policy limits or excludes any guarantees, warranties, rights, or remedies that you have under the Australian Consumer Law, which cannot be excluded or limited.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nrnapperal.com.
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